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What is your Cancellation Policy?

First Aid GC > FAQs > What is your Cancellation Policy?

Booking Cancellations & Refunds:

  1. A full refund of course enrolment fees will be issued if a course is cancelled by First Aid GC for any reason.
  2. We respect that your time is valuable and we appreciate that you understand ours is too. A full refund is available if you cancel with at least 48 hours prior notice. No refund is available for cancellations within the 48 hour period before the course.
  3. Students are required to attend the entire course. Late arrivals or early departures will not be tolerated. If this occurs, students will need to arrange another course, which will attract a $20.00 administration fee.

Booking Cancellations & Refunds for Group/ Onsite Courses:

  1. A full refund of course enrolment fees will be issued if a course is cancelled by First Aid GC for any reason.
  2. Any group onsite booking cancellation without at least 48 hours prior notice will incur an administration fee determined by our company director.
  3. If your group numbers fall below the minimum requirement of participants, pricing will default to the minimum group fee discussed at the time of booking and stated in your quotation.

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